At Emily Notepads, we are committed to delivering high-quality products to our customers worldwide. Please review our shipping policy for important details regarding order processing and delivery.
1. Order Processing
- All orders are processed within 1-3 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an order confirmation email once your purchase is successfully placed.
2. Shipping Methods
We use reliable shipping carriers to ensure safe and secure delivery. The available shipping methods may vary based on your location.
3. Tracking Your Order
Once your order is shipped, we will send a tracking number via email so you can monitor its progress. Please allow some time for the tracking information to update.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination and package weight. Any applicable shipping fees will be displayed before you complete your purchase.
5. Lost or Damaged Packages
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item.
- If your package is lost in transit, contact us at [[email protected]], and we will assist you in resolving the issue.
6. Incorrect Shipping Information
- Please ensure that your shipping details are accurate at checkout.
- We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.
7. Contact Us
For any shipping-related inquiries, feel free to reach out [email protected].