At Emily Notepads, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our refunds and return policy below.

1. Eligibility for Returns

You may request a return if:

  • The item is damaged, defective, or incorrect upon arrival.
  • The return request is made within 7 days from the delivery date.
  • The product is unused, in its original packaging, and in the same condition as received.

Non-returnable items: Personalized, custom-made, or clearance sale items are not eligible for returns.

2. Return Process

  1. Initiate a Request – Contact us at [your email address] within 7 days of receiving the item. Provide your order details, a description of the issue, and photos (if applicable).
  2. Approval & Instructions – If your return is approved, we will provide instructions on how to return the item.
  3. Return the Item – You must return the product within 14 days after receiving our approval. Customers are responsible for return shipping costs unless the item is damaged or incorrect.

3. Refund Policy

  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days.

4. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange, contact us within 7 days of delivery.

5. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, check with your financial institution. If the issue persists, contact us at [[email protected]].

6. Contact Us

For any return or refund inquiries, reach out to us at [email protected].